David Miller

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1 posts
https://www.31west.net/blog/what-is-sla-service-le
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Working At 31West
Living in United States
Located in 18 Bartol Street

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SLA stands for Service level agreement. It is a legally binding agreement between a business & its service provider. It includes a list of services offered by the provider, along with inclusions, exclusions & exceptions. It also includes KPIs (Key Performance Indicators) to measure & penalties applicable when service levels are not met. It’s an integral part of any contract & must be carefully drafted & agreed to by both vendors and partners.

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